Key Factors that Trigger Job Satisfaction and Their Implications on Employees’ Performance: A Case Study of ABC Company in the Democratic Republic of the Congo
DOI:
https://doi.org/10.14456/abacodijournal.2025.3Abstract
In recent years, the mining industry has played a significant role in job creation, technological advancements, global trade, and economic growth and development. This research seeks to identify and study the factors that trigger job satisfaction and their implications on employees’ performance in the mining industry of ABC company in the Democratic Republic of the Congo. With a population of 301 and a sample size of 243, the researchers gathered data and information from staff level employees at ABC company in Congo. The research applied both quantitative and qualitative methods. A quantitative survey questionnaire and interview questions were derived and adapted from existing literature using the Appreciative Inquiry Model (AI). The quantitative data were analyzed using descriptive statistics, along with multiple and simple linear regression, while qualitative data were analyzed through content analysis by thematic coding to identify key themes. This study intends to shed light on the impact of four independent variables: Leadership style, organizational culture, safety, compensation, on job satisfaction which impacts employees' performance. The findings indicate that job satisfaction significantly impacts employee performance and the organizational culture, safety, and leadership style in the current state impact job satisfaction. The researchers identify areas of limitation and make recommendations for future studies.
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