Published: 2018-12-13

Articles

Editorial

Marrisa Fernando

4

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Developing Customer Relationship Management Skills of Employees of a Small Scale Business Enterprise

Sasithara Sethanandha-Moreno

5

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Factors Influencing Bangkokian Adults’ Decision-Making in Choosing an English Language School

Natchanan Ammarit, Marrisa Fernando

13

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Determinants Of Customer Satisfaction And Customer Loyalty In E-Banking: A Case Study of Thailand’s Selected Commercial Banks in Bangkok’s Central Business Area

Deepin Bogati, Rawin Vongurai

32

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Factors relating to Brand Loyalty of a Fitness Health Club Franchise Business in Vienna, Austria

Sarah J. Krivic, Aaron Loh

56

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