Critical Factors Shaping Graduating Undergraduates' Satisfaction and Intention to Use Digital Libraries in Sichuan, China
Keywords:
Information Quality, Service Quality, System Quality, Digital Libraries, Content SatisfactionAbstract
Purpose: This study investigated the critical factors affecting graduating undergraduates' satisfaction with and intention to use digital libraries in Sichuan, China. The conceptual framework explored the cause-and-effect relationships among information quality, service quality, system quality, digital libraries’ affinity, resource quality, content, satisfaction, and intention to use. Research design, data, and methodology: A quantitative approach was employed with a sample size of 500 graduating undergraduates from the Southwestern University of Finance and Economics (SWUFE), Tianfu College, Sichuan Province, China. The study utilized non-probability sampling methods, including judgmental sampling to select four majors, quota sampling to determine sample size, and convenience sampling to collect data via online and offline questionnaires. Data analysis was conducted using structural equation modeling (SEM) and confirmatory factor analysis (CFA), focusing on model fit, reliability, and construct validity. Results: The findings reveal that information quality and service quality of digital libraries have a significant direct impact on user satisfaction, while resource quality and content also notably affect satisfaction. Satisfaction, in turn, has the strongest influence on the intention to use digital libraries. However, system quality and digital libraries' affinity do not significantly impact satisfaction. Conclusions: Based on these results, it is recommended that digital libraries enhance their services for graduating students by improving system quality and fostering emotional engagement.
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