English for tour operators and tour guides: Learning needs from stakeholders’ voices
DOI:
https://doi.org/10.14456/shserj.2023.47Keywords:
needs analysis, English for tourism, course design, stakeholdersAbstract
Tourism has been one of the fastest-growing industries in 21 century with considerable source of income and job providing. As being the most popular communication tool in tourism, English for tourism (EFT) has also gained its vitality. Consequently, EFT teaching and learning has been getting more attention with the aim of training high qualified human resources. The crucial role of needs analysis in ESP and EFT program development is undeniable. Therefore, the researcher attempted to investigate learners’ needs through a survey to develop the course of English for Tour Operators and Tour Guides. Fifteen tourism staff, five teachers, and 70 students were involved in this study. The findings indicated that speaking was paramount, followed by listening, reading, and writing. Besides, the abilities and skills needed by tour operators and guides were also figured out. In addition, students’ preferred learning activities, expectations, and difficulties were also explored. Consequently, the research results can critically contribute to the course design process and be a reference for further research.
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