The Development of a Training Model Based on Transformative Learning Concept and Self-esteem Theory to Enhance Service Mind of Airline Personnel

Authors

  • Romrudee Vess

Keywords:

Non-Formal Education, Training, Airline, Transformative Learning, Self-Esteem, Service Mind

Abstract

This research was aimed to develop a training model for the airline personnel who are directly responsible for providing services to passengers such as cabin attendant, ground staff, reservation staff & ticketing staff (Front Line Staff). This research theory based on transformative learning concept and self-esteem theory and integrated by using non-formal education training model to develop a new training model in order to enhance service mind of the airline personnel that
consisted of 3 main factors: a) Basic principles, b) Processes and c) Procedures.

Author Biography

Romrudee Vess

Ph.D. Candidate in Non-formal Education, Department of Life Long Learning, Faculty of Education, Chulalongkorn
University, Thailand

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How to Cite

Vess, R. (2014). The Development of a Training Model Based on Transformative Learning Concept and Self-esteem Theory to Enhance Service Mind of Airline Personnel. Scholar: Human Sciences, 4(2). Retrieved from https://assumptionjournal.au.edu/index.php/Scholar/article/view/167

Issue

Vol. 4 No. 2 (2012): Scholar

Section

Articles

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