Yao, Hui. “Factors Impacting Satisfaction and Loyalty of Students: A Case Study of a Public University in Shanxi, China”. AU-GSB e-JOURNAL 16, no. 1 (June 19, 2023): 90-99. Accessed July 6, 2025. https://assumptionjournal.au.edu/index.php/AU-GSB/article/view/7066.